![]() ![]() ![]() This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train).“Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. Eligibility is based on the following three categories: ![]() The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities.ĪDA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. MARTA Mobility may pick up a customer at a designated location and transport them to the nearest appropriate accessible fixed route bus stop or rail station.This service is designed for customers who can use the fixed route system if an accessible route is available to them.Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk.Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety.Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.).Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation.Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. Mobility Operators do not provide services that exceed door-to-door assistance.Customers who require door-to-door assistance should make this request at the time a reservation is made however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance.Door-to-Door service is available to customers who require such assistance. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. MARTA Mobility does not access residential driveways.Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses.MARTA Mobility’s pick-up or drop-off locations are directed by the passenger such as residences, medical facilities, retail outlets or other attractions.Department of Transportation’s ADA regulation, 49 CFR §37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, “complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.” The fax number for Mobility Eligibility is 40.Ĭlick here for a downloadable version of MARTA Mobility Guide A MARTA Mobility Service Agent will explain the service and/or mail an application. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389 Monday - Friday, 8:30 AM – 5:00 PM. For everyone’s benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops.Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps.Rail stations have both elevators and escalators.MARTA’s fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. ![]()
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